Strange problem w/my home wireless network - We had Verizon FIOS installed a week ago Friday. All computers, laptops, tablets connected to the new home network just fine, with one exception.
A Dell desktop that I use can 'see' the network, it shows five green bars and excellent signal strength, but it can't/won't connect. I had two rather lengthy phone conversations last Saturday with the Verizon Help Desk, and after numerous attempts at entering/re-entering SSID's and passwords, they determined at that time that they couldn't help me, and suggested I bring the computer to a repair shop. I did that, and the shop saw that the computer could pick up wireless signals just fine; and in fact some of the wireless test networks they connected to were fairly distant, they said. I brought the PC home, and still had the same problem. Called the shop back and they were a bit stumped.
This morning, with some time on my hands, I called Verizon again, and related the story. They were again stumped, but suggested I re-locate the PC to the room where the router is, to test it at close range to the signal. I 've done that, and the problem still exists. That's not too surprising, because, as I mentioned, the PC 'sees' 5 green bars and excellent signal strength when it's on the second floor of the house. I am, however, close enough to the router now that I can successfully connect w/an ethernet cable; but that's not how I want to leave it.
I'm technologically Neanderthal when it comes to this stuff, so my trouble-shooting efforts haven't helped matters any. If any of you who have evolved above Neanderthal stage can offer any suggestions, I'll be happy to give them a shot.
In the words of David Hedison in the final scene of 'The Fly', "Help me! Help meeee!"
A Dell desktop that I use can 'see' the network, it shows five green bars and excellent signal strength, but it can't/won't connect. I had two rather lengthy phone conversations last Saturday with the Verizon Help Desk, and after numerous attempts at entering/re-entering SSID's and passwords, they determined at that time that they couldn't help me, and suggested I bring the computer to a repair shop. I did that, and the shop saw that the computer could pick up wireless signals just fine; and in fact some of the wireless test networks they connected to were fairly distant, they said. I brought the PC home, and still had the same problem. Called the shop back and they were a bit stumped.
This morning, with some time on my hands, I called Verizon again, and related the story. They were again stumped, but suggested I re-locate the PC to the room where the router is, to test it at close range to the signal. I 've done that, and the problem still exists. That's not too surprising, because, as I mentioned, the PC 'sees' 5 green bars and excellent signal strength when it's on the second floor of the house. I am, however, close enough to the router now that I can successfully connect w/an ethernet cable; but that's not how I want to leave it.
I'm technologically Neanderthal when it comes to this stuff, so my trouble-shooting efforts haven't helped matters any. If any of you who have evolved above Neanderthal stage can offer any suggestions, I'll be happy to give them a shot.
In the words of David Hedison in the final scene of 'The Fly', "Help me! Help meeee!"
